Effective Date: November 2025
Jurisdiction: Colorado, United States (El Paso County)

This Financial & Payment Policy (“Policy”) governs all payments, fees, billing procedures, and financial obligations associated with services provided by The Storywell Studio (“Company,” “I,” “me,” or “my”). By booking, purchasing, or engaging in any services, the client (“you”) agrees to be bound by the terms below. This Policy is designed to comply with Colorado contract requirements, including clear disclosure of fees, refund terms, and delivery conditions.

1. PAYMENT TERMS

1.1 Payment Required to Begin Work

• Full payment is required upfront before any work begins, including scheduling interviews, reviewing intake forms, or creating drafts.

• Payment is due immediately upon receipt of the invoice unless otherwise stated in writing.

1.2 Accepted Payment Methods

Payments may be made via:

• Credit or debit card

• ACH bank transfer

• Other electronic payment processors made available through my invoicing platform

All payment processing is handled by secure third-party vendors. I do not store or access full credit card information.

1.3 Late or Failed Payments

If a payment fails or is not received:

• Work will not begin.

• The project timeline will be delayed until payment is cleared.

• The Company may cancel or reschedule your spot if payment issues remain unresolved.

2. FEES, PRICING & CHANGES

2.1 Service Fees

Fees for each service are listed on the Company website or invoicing materials. Pricing may change at any time but will not affect services already purchased and paid.

2.2 Additional Fees

Additional charges may apply if:

• You request extra revisions beyond what the service includes

• You delay the project beyond 30 days without communication

• You request expedited turnaround outside normal delivery windows

• You reschedule more than once (see Section 4.2)

If additional fees apply, they will be communicated in writing before being added to your invoice.

3. REFUND POLICY (NON-REFUNDABLE SERVICES)

All payments are final and non-refundable.

This is standard and legally enforceable in Colorado, provided it is clearly disclosed — which it is here.

Refunds will not be issued for:

• Changing your mind

• Failure to complete intake forms

• Failure to attend scheduled interviews

• Delays caused by the client

• Creative preference differences after the work begins

• Dissatisfaction based on subjective style choices

The Storywell Studio provides:

• Clear communication throughout the process

• One round of revisions included per service description

• Transparent expectations before and during the project

Under Colorado law, customized creative services like these are permitted to have strict no-refund policies.

4. RESCHEDULING, DELAYS & CLIENT RESPONSIBILITIES

4.1 Project Start

Turnaround time begins only after:

• Full payment is received

• The client submits all required intake materials

4.2 Story Session Interviews

• You may reschedule one time with at least 24 hours’ notice.

• Missing a session or rescheduling with less than 24 hours’ notice may incur a $25 rescheduling fee.

4.3 Client Responsibilities

You agree to:

• Provide honest, accurate personal details and background information

• Submit required forms on time

• Respond to messages within reasonable timeframes

• Attend scheduled meetings

• Review drafts within the requested window

Failure to fulfill these responsibilities may delay your project but does not entitle you to refunds.

4.4 Lapse of Project

If the client becomes unresponsive for 30 days, the project will be considered abandoned and closed.
No refunds will be issued, and additional fees may apply to restart the project.

5. TURNAROUND & DELIVERY

General delivery windows:

• The Storyline Edit: 2–3 business days after payment + intake form

• The Signature Story Session Draft: 7-10 business days after the interview

• The Website Edit: Timeline varies based on page count and project scope, typically 3-5 business days

Turnaround times are estimates and may adjust due to:

• Client delays

• Unforeseen technical issues

• Illness or emergencies

If significant changes to timing occur, you will be notified promptly.

6. INTELLECTUAL PROPERTY & USAGE RIGHTS

6.1 Client Rights

Upon final payment, you receive a license to use the final approved copy for your business and marketing materials.

6.2 Company Rights

The Storywell Studio retains:

• Ownership of all drafts, frameworks, and research

• The right to use anonymized work for portfolios, testimonials, or marketing
  (unless you request confidentiality in writing)

Under Colorado law, this must be expressly disclosed — which it is here.

7. LIMITATION OF LIABILITY

To the fullest extent permitted under Colorado law:

• The Company is not liable for indirect, incidental, special, or consequential damages.

• This includes — without limitation — loss of profits, business disruptions, or reliance on the completed work.

• The Company does not guarantee increased revenue, audience growth, or specific marketing outcomes.

This section is enforceable because Colorado allows contractual limitation of liability in service agreements.

8. GOVERNING LAW & VENUE

This Policy shall be governed by and interpreted in accordance with the laws of the State of Colorado.

Any disputes arising under this Policy shall be resolved in:
El Paso County, Colorado,
or the nearest appropriate Colorado jurisdiction.

9. ACCEPTANCE OF THIS POLICY

By booking a service, submitting payment, or engaging in any work with The Storywell Studio LLC, you acknowledge that you have read, understood, and agree to this Financial & Payment Policy.

For questions, contact:
📧 hello@thestorywellstudio.com